Terms of Use
Terms of Service
Effective Date: 13 August 2024
Welcome to Pet Sitting with Kass! These Terms of Service (“Terms”) govern your access to and use of our website, services, and products. By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Services Provided Pet Sitting with Kass offers pet sitting services in Brisbane, Australia, including but not limited to pet sitting, dog walking, and overnight care. Services are subject to availability and may vary depending on your location.
2. Booking and Payment
- Booking: All bookings must be made through our website, by phone, or via email. A booking is only confirmed once you receive a confirmation email from us.
- Payment: Payment for services is required upfront. We accept major credit cards and other payment methods as listed on our website.
- Cancellations and Refunds: Cancellations must be made at least 48 hours in advance to receive a full refund. Cancellations made within 48 hours of the service date may be subject to a cancellation fee. No refunds will be provided for cancellations made on the day of the service.
3. Client Responsibilities
- Pet Health and Safety: You must ensure that your pet is up-to-date with vaccinations, flea treatments, and any other necessary health requirements. We reserve the right to refuse service if your pet is not in good health.
- Accurate Information: You agree to provide accurate and complete information about your pet, including any behavioral issues, medical conditions, or special needs. Failure to do so may result in additional charges or termination of services.
- Emergency Contact: You must provide a reliable emergency contact who can make decisions on your behalf if you are unavailable during the service period.
4. Pet Sitting with Kass Responsibilities
- Care and Attention: We commit to providing high-quality care for your pet according to the details provided at the time of booking. We will follow your instructions regarding feeding, exercise, and any other special needs your pet may have.
- Communication: We will provide regular updates, including photos and videos, during the service period. We will notify you immediately if any issues arise with your pet.
5. Liability
- Limitations: Pet Sitting with Kass is not responsible for any injury, illness, loss, or damage to your pet or property during the service period, except in cases of gross negligence or willful misconduct.
- Third-Party Services: We may recommend third-party services (e.g., grooming, veterinary care). We are not liable for any services provided by third parties.
6. Privacy Policy Your privacy is important to us. By using our services, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.
7. Termination We reserve the right to terminate or suspend services at any time, for any reason, including but not limited to violations of these Terms or if we believe your pet poses a risk to our staff or other pets.
8. Governing Law These Terms are governed by and construed in accordance with the laws of Australia. Any disputes arising from these Terms or our services will be resolved in the courts of Australia.
9. Changes to These Terms We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new Terms.
10. Contact Us If you have any questions or concerns about these Terms, please contact us at:
Pet Sitting with Kass
Email: [email protected]
Phone: 0490 344 052